FAQs
If you don't find your question on the list feel free to email us at hello@renude.co
Renude is an online service that provides 1-1 skincare advice. It gives access to licensed aestheticians, AI-generated skin analysis and personalised skincare routine recommendations depending on your skin type, goals and budget. It is a flexible, pay as you go service that you can access as and when your skin needs it.
To join Renude, complete our 2 minute questionnaire to create your skin profile. You will then be prompted to sign up to create an account. Once you have signed up, you will be able to choose from a video call or photo upload for your first skin consultation with your personal skincare expert. After this, you will receive your personalised skincare routine and be able to message your aesthetician for 2 weeks to ask any follow up questions.
No, Renude is not a membership. It's a flexible, pay as you go service that you can use as and when your skin needs it. We recommend that you check-in with your aesthetician every 3 months to track changes in your skin and evolve your routine with your skin's current needs.
Renude did used to operate as a membership service, but after lots of customer feedback, we learnt that you valued flexibility to use the service when needed, so we changed things up to better serve you.
Renude is a skincare service designed to meet all of your skincare needs. When you join and book your first consultation, you will be connected with your personal licensed expert to support you on your skin journey. Your expert will get to know your skin and recommend the best routine for you based on your unique needs and budget.
Every 3 months, we will prompt to to check in with your expert to review progress and make any tweaks to your routine. Tweaks might be required due to changes in skin goals based on progress, increasing the strength of an active ingredient as your skin gets used to it, or general changes in product textures as you go into a new season for example.
After each consultation you will be able to message your expert for 2 weeks to ask any follow up questions about your routine, or anything you missed on the call.
A photo upload consultation costs £20. All you need to do is upload your photos. Our award winning AI technology scans your photos for areas of concern and our aestheticians will create you a routine based on the analysis. If you'd like to speak to someone face to face, you can opt for a 30 minutes video consultation where you'll meet one of our aestheticians to discuss your skin. A video consultation costs £35. Both services also include 2 weeks of access to messaging with your aesthetician for any follow up questions.
We suggest checking in with an aesthetician every three months - whether it's a phone call or photo upload - it's important we review the skin to ensure the routine provided is suitable, effective or needs to evolve as your skin changes with the natural skin cycle.
The average skin cycle is around 6 weeks, so for each 3 month time period your skin undergoes two skin cycles, which is enough time to see the full benefit of a new routine and the perfect time to check in with your expert to review progress.
Checking in with your aesthetician every12 weeks allows you to know you are always on track based on where your skin is right now, and how your external environment is contributing to your skincare needs.
We will provide links to each product within your routine for you to easily purchase. We make a small commission on products purchased through these links, but you're welcome to purchase products from your preferred retailer.
We're so confident you'll love the service, we offer a risk free guarantee for all new customers. If you're not happy after receiving your personalised routine, simply drop us a message and we'll refund your money.
An aesthetician is a skin care professional who specialises in maintaining and improving the health and appearance of the skin. Renude's aestheticians are clinically trained, each with over 10 years of experience in the industry. In clinic, they are performing aesthetic treatments such as laser, peels and microneedling, alongside recommending skincare.
Our Renude aestheticians are some of the UK's top skincare professionals, having worked in prestigious skin clinics alongside famous Dermatologists on Harley Street and beyond. In their day-to-day, they recommend skincare products whilst educating our Renudists on skin health and the hero ingredients that are driving their skincare journey. They really know their stuff - we challenge you to ask them your toughest skincare questions! A skin consultation with one of our aestheticians in clinic today, may cost you up to £150.
We currently assign your licensed skincare expert based on availability. We work with a range of clinical aestheticians, many of whom are still regularly performing treatments in clinic, so are with us on a part-time basis. Once you have been matched with your aesthetician, they will stay with you for your continued skin journey with Renude.
Yes, where possible, we will try to keep you booked in with the same aesthethcian so they can be with you throughout your skincare journey with Renude
The video consultation is around 30 minutes long. On your first video call, your aesthetician will discuss your questionnaire answers, your existing skincare routine and skin history. They may also discuss your lifestyle, diet and environment to ascertain whether these may be affecting your skin.
The consultation is online on a video call so it can take place anywhere you wish, providing you have a decent Wifi connection! It normally takes 30 minutes so somewhere quiet with good light is helpful. We use a video provider called Whereby - there is nothing to download, you just need to meet at the link provided in your dashboard (and via email.) We recommend taking the video call on a laptop and using a Chrome browser where possible to minimise any technical difficulties.
Find somewhere quiet, with good (preferably natural) light. If you can, it would be great if you could be make up free so we can get a good look at your skin during the call. There is nothing else for you to prepare.
If you are a few minutes late, that's ok, your aesthetician will wait for up to 10 minutes. If you aren't on the call 10 minutes after the start time, this will be treated as a missed appointment and you will be charged in full. Calls can run back to back, so being late may impact the length of time available for your call.
After you receive your personalised routine, you will receive 2 weeks of direct messaging access with your aesthetician. You just need to login to your dashboard and you can message your aesthetician with any questions within the messaging tab. Following the 2 week window, you will no longer be able to send messages via the dashboard, but can email us at hello@renude.co. Questions shared via email will only be passed on to your aesthetician in specific circumstances.
After your initial skin consultation, we recommend checking in with your aesthetician every 3 months. We have two options for checking-in with your expert.
The first option is via a 30 minute video call for £35. This allows you to discuss how you have got on with your routine, ask any questions and discuss any changes your aesthetician may recommend to make to your routine based on your skin's progress.
The second option is to check in is via photo upload for £20. This would involve uploading 3x make-up free skin selfies for your aesthetician to review, alongside answering a short questionnaire about your skin's progress and your experiences with your recommended routine so far.
The cost is the same whether you're booking your first skin consultation, or a follow up. We charge £35 for a 30 minute video call, or £20 for a photo upload review. Both services include 2 weeks of messaging with your expert for any follow up questions you may have.
We need you to upload images before having a video consultation to ensure we have time to review your skin properly before the consultation. The quality of the video isn't to the standard we'd like to get a proper look at your skin. To ensure you receive the best service possible from Renude, we prefer to see images of your skin as well as having a video consultation where discussion of your skin concerns and goals are the main objective of the call.
Just drop us a line at hello@renude.co and we'll try and sort out the issue asap.
You don't need to download anything, just meet your aesthetician at the link provided. To join the call, we prefer you use a computer if you can and the Chrome browser to minimise any technical difficulties.
This will vary depending on the active ingredients, the product types and the results you are looking for in the skin. Some ingredients that work on the surface will show results very quickly, whereas those targeting deeper concerns (wrinkles, pigmentation), will take up to 12 weeks to see the full benefit.
The visible part of your skin takes around 4-8 weeks to regenerate (depending on your age), so as a rough guide you should expect to see results of a new regime after 8-16 weeks (2 skin cycles) - although many see benefits much sooner!
Active ingredients are skincare ingredients which have a specific action in the skin to treat a variety of conditions. These are the ingredients in the formulations which will work to make visible changes in the skin.
Our skin is incredibly complex and even though our skincare experts have many years experience in this area, unfortunately we can't guarantee results 100% of the time.
If you are not happy with the results, we suggest booking a follow-up video call with your skincare expert to discuss your experience in full detail, so that they can make edits to your skincare routine where needed.
Our team of skincare formulation scientists and licensed skincare experts have curated the ultimate list of the best performing skincare on the market. We only work with skincare products with proven active ingredients that achieve results, and prefer those that are developed or tested alongside dermatologists.
We have created a detailed vetting process to allow us to make an objective, unbiased decision on whether a skincare product should be recommended by Renude. During this process we review the product’s active ingredients, formulation, clinical data, customer reviews, awards, etc.
We continually refine our product list based on reviews from our community to make sure everything we recommend is also loved by our Renudists! On the rare occasion that a product isn't performing well, we remove this from our system.
We don't currently offer prescriptions, but our aestheticians can advise as to whether your skin goals are realistic for achieving with skincare, or whether a prescription route would be more beneficial.
You can share any existing products that you'd like to keep as part of the questionnaire for your aesthetician to review. In some cases, if the product isn't suitable for your skin, this will be explained in detail, otherwise if it's a good match, it will be built into your personalised routine. You can share up to 3 products for review for your personalised routine.
Let your aesthetician know that the skin care routine recommended is too expensive and they can look into more affordable alternatives for you where possible.
Know someone who would love to take the guesswork out of finding which skin care is best for them?
- Go into your dashboard and click on the ‘refer a friend’ banner to find your referral link
- Share your unique link or discount code via email, Whatsapp or Facebook Messenger
Show them the benefits of having a personalised skin care routine created by an expert and earn £5 credit for each friend you refer to our membership. We'll give them £5 credit when they become a member too! Credit can be used towards your next skin consultation.
Your data is stored securely in your password protected account, accessible only to you, your aesthetician and Renude admins. We use your feedback on products and anonymised skin profile information to help improve the accuracy of our recommendations for the wider community. You can find more information in our privacy policy on the website.
We cover all types of skin care concerns that can be impacted using skincare. We don't offer medical advice, but if your aesthetician decides this is the best route for you, we will offer guidance on your available options.
If you have any questions which aren't covered in our FAQ, please drop us an email at hello@renude.co.